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FAQ's

Find quick answers to common questions about our speakers. For anything more, our team is here to assist you by contacting us via our "contact us" page.

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Pantheone I

At a fairly regular interval my Pantheone I notifies me that it is not registered with Amazon.
To stop the speaker asking you to connect to the Amazon service, simply tap the mic mute button on the top of the speaker (it will disable the mic and the light will become red).
Does the Pantheone I support high-resolution audio streaming?
Does the Pantheone I support high-resolution audio streaming?A: Yes, Pantheone I supports high-resolution audio playback when streaming via Wi-Fi from platforms such as Qobuz and TIDAL (Hi-Res up to 24-bit/192kHz, depending on the streaming service and file). For optimal quality, connect using the Pantheone app or compatible streaming services like TIDAL Connect or AirPlay 2.


What wireless technologies does the Pantheone I support?
The Pantheone I includes support for Wi-Fi (2.4GHz & 5GHz), Bluetooth 5.0, AirPlay 2, Spotify Connect, Amazon Music, TIDAL Connect, and Alexa Voice Assistant integration. It can also be used in a multi-room setup via the Pantheone app.
Can I adjust the EQ settings of the Pantheone I?
Yes. You can fine-tune your listening experience by adjusting bass and treble levels via the Pantheone app's built-in equalizer. Additionally, you can set speaker positioning (corner, wall, or free-standing) for optimized sound.


How do I adjust the EQ and speaker position on the Pantheone I?
To adjust the EQ and speaker position, open the Pantheone App and tap the Settings icon. From there, you’ll find options for “Speaker Position” and EQ settings. You can customize both to suit your room layout and personal sound preferences.
Why aren’t the LED lights on my Pantheone I speaker always visible?
To save energy, the LED lights on the Pantheone I automatically turn off after 30 minutes of inactivity, leaving only the power LED on. The speaker remains ready to receive music from your phone. As soon as you start streaming music, the other LEDs will light up again.Voice control will also work, as long as the microphone mute button is turned off. If the mute button is on, voice control will be disabled.
Can I dim the LEDs on the Pantheone I?
Yes, you can. To adjust the LED brightness, touch and hold the round (Alexa) button for 3 seconds until the LED ring turns red. Then quickly press the – or + button to dim or brighten the lights. Once you've reached your desired brightness, the setting will be saved and remain that way.
How do I perform a factory reset on the Pantheone I?
To reset your Pantheone I to factory settings, press and hold the M button for 10 seconds until you hear a voice prompt. Then release the button and wait, the speaker will automatically restart and return to its original factory settings.
Is the Pantheone I a stereo or mono speaker?
The Pantheone I is a 360° stereo speaker. It delivers immersive sound in all directions, with true stereo playback designed to fill the entire room evenly from a single unit.

Obsidian

Can I use two Obsidian speakers as a stereo pair?
Yes, you can create a dedicated left and right stereo pair using two Obsidian speakers. This setup enhances spatial sound and provides a more immersive listening experience. Pairing is done through the Pantheone app.
Is the Obsidian portable, and does it include a battery?
Yes, the Obsidian is designed for portability. It includes a built-in rechargeable battery, allowing for wireless use without being plugged into power. Battery life varies based on volume and usage but typically lasts several hours on a full charge.

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Does the Obsidian support high-resolution audio playback?
Yes. When streaming over Wi-Fi using compatible services like TIDAL or Qobuz, the Obsidian can handle high-resolution audio up to 24-bit/192kHz (depending on source and network conditions).

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What wireless technologies are supported by the Obsidian?
Obsidian supports Wi-Fi (2.4GHz & 5GHz), Bluetooth 5.0, AirPlay 2, Spotify Connect, TIDAL Connect, and Amazon Music. It also integrates with Alexa for voice control and offers multi-room capability through the Pantheone app.
How do I optimize the sound performance of the Obsidian?
You can fine-tune the speaker using the Pantheone app, which offers EQ adjustment (bass and treble) and speaker placement settings (wall, corner, or free-standing). These options help adapt the sound to your room's acoustics.
How do I adjust the EQ and speaker position on the Obsidian?
To adjust the EQ and speaker position, open the Pantheone App and tap the Settings icon. From there, you’ll find options for “Speaker Position” and EQ settings. You can customize both to suit your room layout and personal sound preferences.
Why aren’t the LED lights on my Obsidian speaker always visible?
To maintain a clean, minimal look, the LED indicators on the Obsidian speaker are not always illuminated. They automatically light up when you touch the speaker, then fade out after a few seconds of inactivity.
How do I perform a factory reset on my Obsidian speaker?
To reset your Obsidian speaker to factory settings, follow these steps: 1. Touch the left round button (Alexa). 2. Quickly touch it again and hold your finger on it. 3. Keep holding until you hear the voice prompt confirming the reset. 4. Release and wait, the speaker will automatically restart.
Why does my Obsidian speaker turn off by itself when not connected to power?
When running on battery power, the Obsidian speaker will automatically shut down after 30 minutes of inactivity (no music playing). This is a power-saving feature designed to preserve battery life.
Can I play music on the Obsidian and other devices at the same time using AirPlay?
Yes, you can stream music to the Obsidian and any other speaker or device that supports AirPlay 2. This allows you to create a seamless multi-room audio experience throughout your home.
Is the Obsidian a mono or stereo speaker?
The Obsidian is a stereo speaker. It features left and right channel separation using two dedicated tweeters, delivering clear and balanced sound from a single unit. For an even wider stereo experience, you can pair two Obsidians to create a true left/right setup.