We use cookies to personalize your user experience and to study how our website is used. You consent to our cookies if you continue to use this website.

Back Back

Terms of use

Please read these terms and conditions of use carefully before using this website

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms of use, which together with our privacy policy and website disclaimer, govern Pantheone Pty Ltd’s (“Pantheone”) relationship with you in relation to your use of this website, mobile application or  other online interactive services provided by Pantheone

Amendment of terms

We reserve the right to change, modify, add or remove portions of these terms of use at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible.

Website content

While Pantheone endeavours to take reasonable care in preparing and maintaining the information on this website we do not warrant the accuracy, reliability, adequacy or completeness of any of the website content. You acknowledge and accept that the website content may include technical inaccuracies and typographical errors. The website content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.

It is your responsibility to enquire with us directly to ensure the accuracy and currency of the material or information you seek to rely on. To the extent permitted by law, including the Competition and Consumer Act 2010 (Cth) Pantheone disclaims all liability for loss directly or indirectly arising from your use or reliance on the website and the website content.

Pantheone does not guarantee that access to the Pantheone website will be uninterrupted or that the website will be free from viruses or anything else which may damage any computer which accesses the Pantheone website or any data on such computer.

Limitation of liability

To the maximum extent permitted by law Pantheone excludes all liability for any loss or damage (including special, indirect or consequential loss and including loss of business profits) arising in connection with the website content and the use of the Pantheone website except to the extent that the loss or damage is caused by Pantheone’s fraud or wilful misconduct.

Where the law (including the Competition and Consumer Act 2010 (Cth)) implies a warranty or guarantee into these terms of use which cannot be lawfully excluded then Pantheone’s, liability for any breach of a warranty or guarantee is limited at its option to: (a) in the case of goods: replacement of the goods or the supply of equivalent goods; repair of the goods: payment of the costs of replacing or acquiring equivalent goods; or payment of the costs of having the goods repaired; and (b) in the case of services: to either re-supply the services to you again; or the payment of the cost of having the services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

Links to other websites

Pantheone may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Pantheone and the owners of those websites. Pantheone takes no responsibility for any of the content found on the linked websites.

Pantheone’s website may contain information or advertisements provided by third parties for which Pantheone accepts no responsibility and nor does Pantheone provide any warranty for any aspect of those websites or third-party content.

Your privacy

At Pantheone we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. Pantheone respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully

You may change your details at any time by advising us in writing via email. All information we receive from our customers,
is protected by our secure servers. Pantheone ’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data Pantheone collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

Copyright, trademarks and restrictions of use

This website contains material which is owned by or licensed to Pantheone. This material includes, but is not limited to, editorial material, information, photographs, artwork the design, layout, look, appearance, names, logos, trademarks and graphics which are protected by copyright, trademark and other intellectual property laws. You agree not to reproduce republish, upload, transmit electronically or otherwise or distribute any of the documents, information or materials on the website for the purposes of sale or the use by any third party without the express consent of Pantheone.

Pantheone expressly reserves all copyright and trademark in all documents, information and materials on our website.

You may print or download website materials to local hard disk extracts for your personal and non-commercial use only, and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material and that any copyright notice on such a page is not removed.

Jurisdiction

These terms of use are governed in accordance with the laws of New South Wales, Australia. If there is a dispute between you and Pantheone arising from these terms of use, then you agree to submit to the jurisdiction of the courts of New South Wales, Australia.

Contact

To contact us please see out “Contact Us” page.

List of trademarks and attributions used on Pantheone website

Amazon, Alexa, Amazon Music, Kindle, Fire, and all related logos are trademarks of Amazon, Inc. or its affiliates. Android, Google, Google Assistant, Google Play and the Google Play logo are trademarks of Google Inc. Airplay, Apple, the Apple logo, iPad, iPhone, iPod, iPod Classic, iPod Nano, iPod Shuffle, iPod Touch, iTunes, Lightning and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG. Deezer is a registered trademark of Blogmusik SAS. iHeartRadio is a registered trademark of iHeartMedia, Inc. Spotify is a registered trademark of Spotify AB. Wi‐Fi is a registered trademark of Wi‐Fi Alliance®. The Wi‐Fi CERTIFIEDTM Logo is a certification mark of Wi‐Fi Alliance®.

Pantheone Returns Policy

This returns policy is to be read in conjunction with our terms and conditions of sale.

Introduction

If you received a faulty, defective or damaged product, please follow our simple returns process below. Please note that: You must provide us with evidence that your Pantheone product was purchased from Pantheone Online (e.g. have a Pantheone Online order reference number). An exchange (replacement product), refund or repair is available for products that are damaged in transit (ie: before you received it) or do not satisfy the statutory consumer guarantees (“Consumer Guarantees”) included in the Australian Consumer Law (ACL), being Schedule 2 to the Competition and Consumer Act 2010 (Cth). You should notify us of any faulty or damaged product as soon as possible. Subject to the ACL, we reserve the right to refuse to replace, repair or refund any product that is not returned: within 14 days of delivery, if the defect or damage is apparent when you receive the product, or otherwise within 2 years of purchase. Please note that subject to the ACL, this policy does not apply, and we accept no liability for any loss arising from a damaged or defective product, if the product is damaged or becomes defective as a result of improper storage, operation under abnormal conditions, misuse, neglect, spills of liquid, excess humidity, exposure to saltwater or abuse. This process is in addition to any further rights you may have under the Australian Consumer Law. Our goods come with guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How do I return/exchange my Pantheone online purchase?

Please contact the Pantheone Support Team at Pantheone Support Team support@panthoneaudio.com You must include with the returned product evidence that your product was purchased from Pantheone Online (e.g. have a Pantheone Online order reference number). If the product can be posted or easily returned, or we have agreed to an exchange or refund on the basis of clause 5 below, please send the product to the address notified by the Pantheone Support Team. A traceable shipping method is recommended. If the product is too large or heavy to easily return, we will arrange for its collection. However, if we inspect the product and it is found that we have not breached any Consumer Guarantee, we may ask you to pay for the cost of transporting the product. We will endeavour to provide you with an estimate of these costs if applicable. Refund times may vary, but generally, returns can be fully processed within 7-10 business days after receipt of the product, confirmation that the damage/defect is covered by this policy and evidence of purchase

Lost in Transit/Faulty Goods

Pantheone does not assume liability for items lost in transit.

Credits and refunds

If your product fails to satisfy the Consumer Guarantees, you will be entitled to have your product repaired, replaced or have the purchase price refunded. Unless the ACL requires otherwise, we will determine how the failure is remedied. In the case of replacement (except a replacement under clause 5), no additional shipping charges will be added to your order and we’ll help arrange for the original product to be shipped back to us. Where applicable, refunds will be provided via the same form of payment used for your order.

What if I change my mind?

Please choose carefully as refunds are not normally provided if you simply change your mind. However, if you wish to return a product because you selected an incorrect colour, style or model, as long as the product is returned in its original packaging within 15 days after the product is delivered, we may (but are not required to) offer you a credit or exchange. No credit or exchange will be issued until the item has been returned to Pantheone, inspected by Pantheone and a return authority has been generated by Pantheone.

Repairs and Servicing

To find out how to  return a product for repair, please contact our service team using the details above.  Pantheone will assess and repair products within a reasonable time. This time frame will be communicated via the service team when your goods are assessed but may vary due to part availability or fault diagnosis. For repairs that are not covered by the ACL or manufacturer’s warranty, Pantheone will estimate any additional fees (labour, freight, assessment) that will be incurred for the repair. Where a fault is not found, subject to the ACL you may also incur a service fee.

Backing up of Data

Please ensure, where possible, all data is backed up on recordable media (flash drives, computer hard drives, camera memory cards, mobile phone contacts). Depending on repair requirements, some data may be lost. Pantheone is not liable for any lost data.

v1.1 – 16 June 2020