Privacy Policy
Who we are
Pantheone Pty Ltd, trading as Pantheone Audio, is an Australian company.
For privacy enquiries, please contact us at:
Email: info@pantheoneaudio.com
Personal information we collect
We may collect personal information including:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment confirmation details
• Product serial numbers
• Warranty and support details
• Customer service communications
• Marketing preferences
• Website browsing behaviour
• IP address
• Device and browser information
• Approximate location information
• Information submitted through forms, surveys or enquiries
• App usage information, where applicable
• Technical information relating to connected products, where applicable
We do not store full credit card details on our own servers. Payments are processed by third-party payment providers.
How we collect personal information
We may collect personal information when you:
• Visit our website
• Create an account
• Place an order
• Subscribe to our newsletter
• Contact our customer support team
• Submit a warranty or repair request
• Use a Pantheone product
• Use the Pantheone App
• Interact with our emails, advertisements or website
• Enter a promotion, survey or event registration
• Communicate with us by email, phone, social media or other channels
We may also collect information automatically through cookies, pixels, analytics tools, advertising technologies and similar technologies.
How we use personal information
We may use personal information to:
• Process and fulfil orders
• Arrange delivery and shipping
• Provide customer support
• Manage returns, repairs, replacements and warranty claims
• Verify orders and reduce fraud risk
• Communicate with you about your order or enquiry
• Send marketing emails, newsletters and offers where permitted
• Personalise your website experience
• Improve our website, products, app and services
• Analyse website traffic and customer behaviour
• Measure marketing and advertising performance
• Manage competitions, events, collaborations or promotions
• Comply with legal, tax, accounting and regulatory obligations
• Protect Pantheone’s rights, property, customers and business
Marketing communications
If you subscribe to our newsletter, create an account, purchase from us, or otherwise choose to receive marketing, we may send you emails about Pantheone products, stories, offers, events, launches and updates. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@pantheoneaudio.com. We may still send you non-marketing communications, such as order confirmations, shipping updates, warranty information, support replies, account messages or legally required notices.
Cookies, analytics and advertising
Our website uses cookies and similar technologies to operate the website, remember preferences, analyse traffic, improve user experience, personalise content and support advertising.
Cookies may be used for:
• Website functionality
• Checkout and account operation
• Security and fraud prevention
• Analytics and performance measurement
• Advertising and retargeting
• Remembering preferences
• Understanding how visitors use our website
We may use third-party platforms and tools such as Shopify, Google Analytics, Google Ads, Meta/Facebook/Instagram advertising tools, Microsoft Clarity, Klaviyo, affiliate platforms and other analytics or marketing providers. These providers may collect information such as your IP address, device information, browsing behaviour, pages viewed, products viewed, interactions with emails or ads, and purchase activity. You can manage cookies through your browser settings. Some cookies are necessary for the website and checkout to work properly. If you block cookies, some parts of the website may not function correctly.
Pantheone App and connected products
When you use the Pantheone App or connected product features, certain technical information may be collected or processed by Pantheone and/or third-party service providers that help us operate the App, provide connectivity, support firmware updates, enable streaming integrations, troubleshoot issues, improve performance, and support customer service. This information may include device type, app version, product model, product serial number, firmware version, connection status, network-related technical information, error logs, diagnostic information and feature usage information. Some app-based or connected features may rely on third-party platforms, cloud services, app stores, operating systems, streaming services, voice assistants, Wi-Fi, Bluetooth, firmware providers and other technology providers. Pantheone does not control all third-party services used in connection with app-based or connected features. Third-party providers may collect and handle information under their own privacy policies.
Third-party service providers
We may share personal information with trusted third-party service providers who help us operate our business and provide services to you.
These may include:
• Website and ecommerce platforms, including Shopify
• Payment processors
• Shipping and courier companies
• Email and SMS marketing providers
• Customer support platforms
• Analytics providers
• Advertising platforms
• Fraud prevention tools
• Warranty and repair service providers
• App, software, firmware and cloud service providers
• Professional advisers, including accountants, lawyers and consultants
• Affiliate and partnership platforms, where applicable
We only share information that is reasonably necessary for the relevant purpose.
Overseas disclosure
Some of our service providers may be located outside Australia or may store or process information outside Australia. This means your personal information may be disclosed to or processed in countries including, but not limited to, the United States, Canada, the United Kingdom, the European Union, New Zealand, China, Singapore or other countries where our service providers operate. Where we disclose personal information overseas, we take reasonable steps to work with providers that handle information securely and in accordance with applicable privacy obligations.
Payment security
Payments made through our website are processed by third-party payment providers. Pantheone does not store full credit card numbers on its own servers. Payment providers may collect, use and process payment information in accordance with their own terms and privacy policies.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include secure systems, restricted access, encryption where appropriate, password protection, secure payment processing, staff controls and service provider safeguards. However, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security.
Retention of personal information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. This may include retaining information for order fulfilment, warranty support, customer service, legal, tax, accounting, fraud prevention, dispute resolution and business record purposes. When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely destroy it, unless we are required or permitted by law to keep it.
Access, correction and deletion
You may request access to the personal information we hold about you. You may also ask us to correct, update or delete your personal information where appropriate. To make a request, please contact us at info@pantheoneaudio.com. We may need to verify your identity before responding. In some cases, we may not be able to provide access or delete information where we are legally required or permitted to retain it.
Your choices
You can:
• Unsubscribe from marketing emails
• Update your account details, where account features are available
• Contact us to correct your personal information
• Manage cookies through your browser settings
• Request access to the personal information we hold about you
• Contact us with privacy questions or complaints
Privacy complaints
If you believe we have mishandled your personal information or breached this Privacy Policy, please contact us at info@pantheoneaudio.com. Please include your name, contact details and a description of your concern. We will review your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or your local privacy regulator, where applicable.
Data breaches
If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps to contain, investigate and respond to it. Where required by law, we will notify affected individuals and the relevant regulator.
Children’s privacy
Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.
Third-party websites and platforms
Our website, emails, advertisements, app or products may link to third-party websites, platforms or services. We are not responsible for the privacy practices, content, policies or security of third-party websites or platforms. You should review the privacy policies of any third-party services you use.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, app, products, services, technology, legal obligations or privacy practices. The updated version will be published on our website with the updated date.
Contact us
Pantheone Audio Email: info@pantheoneaudio.com
